Refund policy

Return Policy

  1. Eligibility

    • We accept returns on most items within 14 days of the delivery date.
    • To be eligible for a return, items must be in their original condition (unworn, unwashed, and undamaged) and include any original packaging or tags.
    • Final sale items are not eligible for returns or exchanges.

  2. Return Process

    • If you would like to initiate a return, please contact our Customer Support team within 14 days of receiving your order. Provide your order number and a brief explanation of the reason for the return.
    • After you contact us, we will provide a return authorization and the address for sending back your item(s).

  3. Shipping Costs

    • Customers are responsible for covering the cost of return shipping.
    • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without a valid tracking number.

  4. Restocking Fee

    • All returned items are subject to a 20% restocking fee, which will be deducted from your refund.
    • The restocking fee covers handling, inspection, and restocking logistics.

  5. Refunds

    • Once your return is received and inspected, we will send you an email confirming receipt of the returned item.
    • If your return meets the eligibility criteria, we will process your refund (minus the restocking fee) to the original payment method. Depending on your payment provider, refunds can take up to [X] business days to appear in your account.

  6. Exchanges

    • If you wish to exchange an item for a different size or color, please follow the return process above and place a new order for the replacement. We will process the return and issue a refund for the original item once it has been received and inspected.

  7. Damaged or Defective Items

    • If your order arrives damaged or defective, please contact us immediately with a photo or video of the issue.
    • We will work with you to resolve the problem promptly, which may include a replacement item or a full refund (without any restocking fee).

  8. Contact Us

    • For any questions or concerns about our Return Policy, please contact our Customer Support team at [email/phone/contact form link]. We are here to help.